Showing posts with label marketing. Show all posts
Showing posts with label marketing. Show all posts

Thursday, 24 June 2010

Insurance Advertising Does Good

Despite my prejudices against insurance companies, I thought this advertisement from AXA was delightful.


Another great insurance advert comes from NTUC Income.


Hot on the heels of the flooding incident at Orchard Road, NTUC Income promptly splashed out an advertisement in The Straits Times the next day, playing on the loaded word 'pay'.

Why do I particularly appreciate these advertisements so much? I'm not entirely sure, but I think a lot of it has to do with the appeal to wit. It'd be great if insurance companies could leave it to our own personal desire and intelligence to choose who provides our protection rather than have it shoved down our throats.

Tuesday, 22 September 2009

The Market Is My Matrix Brain Vat

The inner geek can sometimes screw reality up by looking at things in a not so normal way. But I like.

Take Ekman's work for example. He's spent years mapping out the facial muscles on the human face to create a specific coding system for emotion so that we know exactly what is going on when someone smiles - it's not just a smile; it can be a sly smile, a meek smile, a genuine smile, and so on. This means that, if we are trained enough, we can actually look past a person's overt facial display and pick out the nuances that really tell us what he or she really feels. And once we're adept at it, we can be better judges whether we want to or not. But I guess sometimes we're better off not knowing exactly how people feel, especially when people want to conceal their feelings so that life would move along more easily. It's just not cool when you're trying, and always able, to decipher the underlying emotion behind every smile, frown or laugh. Everyone's just going to become a lying bugger to you after that.

That aside, I spent Sunday morning grocery shopping with my family and I noticed quite a number of things beyond the ordinary. For one, studying the sociology of food this term has kept me on cynical toes about the credibility and health claims of the food products sold at supermarkets. Information on the packaging, at the end of the day, still has to serve a commercial interest, and that is to get people to buy the product even if it means tweaking the truth to consumer fancy.

On sale are all these supposedly top-notch eggs, sugar-free fruit juices, low fat milk and meat that looks so innocuous now but could've come to you via a slaughterhouse that treats the animals there like dirt, driving them batshit crazy and rendering them lame before they are put to death in the most pathetic manner possible. Sigh, it's a good enlightenment nonetheless, but my lenses have altered and in the end, this is the modern day reality - if not these foods, then no foods at all. Wet markets are dying out as convenience becomes valued more and more.

Then, I passed by a shop lady who was serving samples of a drink, which I later learnt to be an orange juice-like health drink that can aid in sore throats and ulcers. I accepted her offer, sampled it and listened to her explanation of the benefits of drinking it, before kindly declining to purchase it. I know from research that the mere act of sampling a product raises one's likelihood of purchasing it, so I decided to linger around and observe her attempts at selling the drink. A mother and her two children passed by. The mother rejected the shop lady's sample offer and continued walking on, but one of her kids trailing behind tried the drink. The mother, who had no interest initially whatsoever in the product and upon seeing her child try a sample, stopped to entertain the shop lady's explanation of the product. A while later, she bought one box.

That was a more complex case, but in general, almost everyone who tried a sample and had a chance to listen to the shop lady's description of the product bought it in the end. Did these people even need a sore throat/fever/ulcer treatment drink in the first place? No. But the wonders of marketing once again makes us aware of our 'unarticulated' needs and buy things.

On top of that, I have no idea if the product really is all that brilliant. It is really just a bunch of chemicals put together which supposedly have medicinal properties coupled with other stuff to make it taste like orange juice, in the pretext of creating a formula that will aid ailments of heatiness.

Later on, my folks went ahead to complete the grocery purchases. The bill came up to $72.50 - voila, it was $2.50 short of rebates! That 'purchase $75 and get points' deal resulted in a moment of excited frenzy as my parents instinctively turned around from the counter to scurry for something convenient to fill up the price deficit. And scurry they did, because it's always not nice to keep other people in the queue behind you waiting, hoho. I turned around too, and realised that I was immediately confronted with the supermarket's brand products, most of which wouldn't have been considered by shoppers in their right minds to purchase. Stuff on the convenient shelves can get as ridiculous as party toys. There were also less popular cup noodles, which is very sly because there really is a permanent section for cup noodles somewhere else in the shop - the supermarket just wanted to try and take advantage of this moment of frenzied, 'just grab anything' buying behaviour to sell off certain products. Shoppers wouldn't have, endowed with the luxury of reason, considered buying these products, but because of the need to get a rebate one ends up buying unnecessarily and, I guess sometimes even worse, rationalises the purchases. I'd love to see someone rationalise the party toys.

Aside from the supermarket, it's amazing what can get on sale in malls all over the world, ranging from products to services to entertainment. I don't really have a term to combine the ideas of consumerism, capitalism and evil marketing together, but this whole thing to me often seems to be the root of people's general unhappiness and discontent. We see all kinds of funny goods, all of which are designed to make us want them, and when we don't buy all these things it makes us unhappier, when in the first place in the absence of these unnecessary things we were really doing just fine. Oh well, the lines drawn on the ethics of selling aren't clear, and for the benefit of capitalism we really do have a much wider variety of ways to spend our cash now. Whee for that.

Tuesday, 25 August 2009

Step Aside Kotler

Every marketing guru will tell tales about how to use SWOT analysis, name a product or pitch a service to do good marketing but nobody ever pinpoints the true reality of marketing so here goes.

Marketing is all about manipulating the supply and demand curve in your favour. As long as prices can be raised without demand falling, that's marketing at work and profitability coming in. And there are tons of ways to exploit the psychology of consumers in order to keep both demand and prices high. It all boils down to who is the most creative, scheming and manipulative bugger there is out there to discover these supply-demand mechanism loopholes.

Wednesday, 25 February 2009

Lesson In Niche Identification... NOT

Here's an example of what you should never do as a marketer.

Welcome to the Apex Group:
There is one key reason why Apex will drastically improve your unloading process. The reason is profitability. We make less than any of our competitors. While most would consider this a weakness, we consider it our greatest strength. We make less, because we choose to reinvest into our employees and into initiatives that make our company safer and better. While the average unloading contract lasts 2-3 years, Apex's average tenured client is seven years. We build long lasting working relationships that benefit both parties. That experience of working together for a long period of time is what builds continuity and ultimately increases efficiency. Because at Apex, We lift you higher.

The Apex Group. We lift you higher
(Taken from http://www.apexlogisticsgroup.com/index.php)




Audio Candy:
Your Winter - Sister Hazel

Sunday, 31 August 2008

The Inner Psych Geek (Boring Post Alert)

In response to my last post on the Olympics ages ago, social psychology class online discussions have churned out more interesting snippets:

In an often-cited study about counterfactuals, Medvec, Madey, and Gilovich (1995) found that bronze medalists appeared happier than silver medalists in television coverage of the 1992 Summer Olympics. Medvec et al. argued that bronze medalists compared themselves to 4th place finishers, whereas silver medalists compared themselves to gold medalists. These counterfactuals were the most salient because they were either qualitatively different (gold vs. silver) or categorically different (medal vs. no medal) from what actually occurred. Drawing on archival data and experimental studies, we show that Olympic athletes (among others) are more likely to make counterfactual comparisons based on their prior expectations, consistent with decision affect theory. Silver medalists are more likely to be disappointed because their personal expectations are higher than those of bronze medalists. We provide a testbetween expectancy-based versus category-based processing and discuss circumstances that trigger each type of processing.



And I recently had this to say about marketing and schemas (mental associations - for example, when I think of the word 'firefighter', I think of words like alarm, red, ladder, hose etc, words within the schema of 'firefighter'):

When it comes to modern marketing, the underlying principle is simple: Sell the value, not the product. And in doing so, utilising schemas is one of the most potent ways to get about it.

As the article posted by Isaac says, why bother getting something new when you can already use what's there? It's kinda like debating with somebody and using what he says against himself. When you tap into the recesses of the human mind through advertising, you are capitalising on strong beliefs and principles of the consumer, and when you can grasp it, you have the consumer at your beck and call.

This is evident when one observes, for example, the types of logos that strong, established brands use. Nike did a fantastic job, using the universally recognisable tick sign, which has a myriad of positive schemas attached to it. When you can't fare as well as that, create the values around it, like Coca-Cola does, and make the associations easy. Did you know that before Coca-Cola, Santa Claus in a red and white suit never existed? The image of Santa Claus chugging down a glass bottle of Coca-Cola is one of the most iconic images in history, and that's why they're still trashing Pepsi in the cola wars in terms of marketability til date. Capture the most basic desires, as Starbucks does with its image of lifestyle, and package it back the people for a price so that when people think of a lazy afternoon of coffee and a good book, Starbucks is right off the top of your head.

In a marketing module I once took, the professor mentioned that some company (it's a pity I really can't remember - it was really interesting) even tried to patent the word 'Okay' under their brand. One can see the level of intrusive pervasiveness when one realises the kinds of intent marketers are up to when it comes to capturing schemas and associations that we might hold dear.

The ethics of advertising is always heavily contested because of it is so hard to pin down what companies are really doing with their marketing campaigns. It's not any easier when people are increasingly conditioned to desire material things in an evergrowing market democracy world. And it is no wonder when people get more disillusioned when the basic values of their lives have a price attached to them in the form of consumer goods.




Audio Candy:
AFI - This Celluloid Dream

Tuesday, 19 June 2007

First day of school yesterday!

Marketing is a very interesting subject. I don't say that because I can't find a better word to describe it or something. It is really interesting. Maybe it's my professor, whom I thought was good though he's from India and his accent might pose an issue. Maybe it's interesting so far because we were doing some case studies. Did you know that the symbolic image of Santa Claus in a red and white coat was created by Coca Cola in 1930? Or that companies like IBM actually hold official corporate meetings in the virtual world of Second Life?

Met some not so interesting people, formed a group with one fellow NSman Special-Termer called Irving and three SMU old-timers, of which 2 are ladies. The laojiao guy dispensed some interesting tips about SMU-first-day-must-dos, one of which is that when you go to class for the first time, spot the chiobu and immediately sit as close to her as possible, if not beside her. This is because usually the more good looking, charismatic and, thus, confident guys would try to sit near her too to get to know her, and they'd eventually make better groupmates for projects than the quiet loner ones sitting at the corners so you end up sitting near them too and can eventually establish better connections as early as possible.

Went to SMU today though I had no lessons cos I wanted to study my text (crazy huh), and ended up meeting Leon for dinner. And Leon said something funny.

Actually Irving yesterday mentioned about the locally-flavoured proverbial '2 years of not using your brains in the army'. I'm fucking sick of hearing this because it's quite nothing more than some stupid excuse most people like to use for zoning out during NS. I have to assume that such a statement is made out of a need to complain (cos if it isn't objectively so then it's sadder in my opinion), which leads me to think that if it really pained anyone to have their brains rot in the army, they could have easily done something to prevent it. Nobody stopped anyone from bringing books to camp to read during those admin times in bunk rather than do anything and everything else that was unproductive and then bitch about it.

I personally made it a point to capitalise on the learning freedom (with regards to mental stimulus in this sense because there wasn't anything else you needed to cram your mind with, although as a specialist and sea soldier I had a shitload of SOPs to familiarise myself with) to read up on things I won't bore you with and worked on some other stuff such as art during my free time. It just kinda pisses me off to hear someone else whine about how stupid the army has made him, simply because he let it.

Maybe being a 2SG platoon sergeant purely out of responsibility (with no extra pay) gave me work that enabled my mind to leverage on to prevent itself from idling too much, but I suppose I'll never know what a 'man' (as in soldier man, non-commander) really thinks of. This notorious 'man mentality' that people talk about.

So Leon was telling me about a stupid colleague (whom I had the pleasure of bumping into and immediately developing a disliking for) and I said that maybe he really has that 'man mentality'. Then Leon exclaimed, "please, he has ULTRAMAN MENTALITY!"

Haha!

We both later wondered why nobody has ever thought of such a term and decided that if either one of us had thought of it during NS, it might've become a part of fond army lingo.




The tragedy of life is not that it ends so soon, but that we wait so long to begin it.

Today's Listenables:
Breaking Benjamin - The Diary Of Jane